Contact Us
Find our service centers and warehouses near you
Service Centers
Manila Service Center
Warehouses
Pasig Warehouse
Cainta Warehouse
LIIP Warehouse
Bacolod Warehouse
CDO Warehouse
Cebu Warehouse
Davao Warehouse
Iloilo Warehouse
Palawan Warehouse
Tips for faster Service
Follow these 4 quick steps to prepare — it helps us resolve your concern faster.
Prepare Your Proof of Purchase
Your sales invoice or official receipt is required to process your service request. It helps verify your purchase date and confirms your warranty coverage.
Before proceeding, please:
- Locate your original sales invoice or official receipt.
- Take a clear photo or scan of the document, ensuring all details are legible.
- Important: If your proof of purchase is unavailable, additional time may be required to verify your purchase records. An invoice retrieval fee may also apply, where applicable.
Tip: Keep a digital copy of your invoice or receipt for faster and more convenient service requests in the future.
Videos or Photos
Photos and videos help our technicians understand and assess the issue more quickly, allowing for faster troubleshooting and service resolution.
- Take clear photos or a short video of the unit, if possible.
- Capture both the entire unit and close-up shots of the affected area.
- If recording a video, clearly demonstrate the issue and explain what is happening, including any error codes, unusual sounds, leaks, or abnormal operation.
Tip: The clearer and more detailed your photos or videos are, the faster our team can assess the issue and recommend the appropriate service solution.
Describe the Issue With Your Unit
Providing detailed information helps our technicians understand the problem and prepare before contacting you.
Please include:
- When the issue first started
- A description of the problem, including any error messages, warning indicators, or unusual behavior
- Whether the issue happens all the time or intermittently
Tip: The more details you provide, the faster and more accurately we can assist you.
Contact us on Viber
You're all set! Send us a message on Viber and our team will assist you as soon as possible.
- Tap the button below to start a Viber chat with our support team instantly.
- Send your invoice, video or photo, and problem description.
Tip: Support Hours: Monday–Saturday, 8:00 AM–5:00 PM
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