Contact Us

Find our service centers and warehouses near you

Service Centers

Manila Service Center

103 Mercedes Avenue Brgy. San Miguel Pasig City
Mon-Sat: 8:00 AM - 6:00 PM

Warehouses

Pasig Warehouse

103 Mercedes Avenue Brgy. San Miguel Pasig City

Cainta Warehouse

Enter Sierra Valley (Starbucks Sierra Valley) then turn left at Finch Drive. Valley Golf will not allow entry to our Warehouse Sale through Don Celso St.

LIIP Warehouse

Laguna, (Asian Durables Manufacturing Inc.) BLK 3 LOT 2 Mamplasan St. LIIP, Brgy. Mamplasan, Biñan City, Laguna

Bacolod Warehouse

Lot 9 and 10, Block 9 Magsaysay Avenue Brgy. Taculing Bacolod City (near Dragon Lodge).

CDO Warehouse

Zone 5 Cugman Highway Cagayan De Oro City (near Mandaue Foam).

Cebu Warehouse

Designer Square Lot 2 Natalio Bacalso Avenue Cebu City (between Petron and PLDT Bldg).

Davao Warehouse

L29E-1 Corner Emiville Subdivision, Buhangin, Diversion Road, Brgy. Sasa Davao City (near Iglesia Ni Cristo Church).

Iloilo Warehouse

C1 road, Brgy Pulo Maestra Vita, Oton Iloilo

Palawan Warehouse

Liberty Bonifacio St. Bgy. Maunlad, Puerto Princesa City, Palawan. Landmark: Beside Tanduay Warehouse.

Tips for faster Service

Follow these 4 quick steps to prepare — it helps us resolve your concern faster.

1
Invoice
2
Videos or Photos
3
Problem
4
Viber
Step 1 of 4

Prepare Your Proof of Purchase

Your sales invoice or official receipt is required to process your service request. It helps verify your purchase date and confirms your warranty coverage.

Before proceeding, please:

  • Locate your original sales invoice or official receipt.
  • Take a clear photo or scan of the document, ensuring all details are legible.
  • Important: If your proof of purchase is unavailable, additional time may be required to verify your purchase records. An invoice retrieval fee may also apply, where applicable.

Tip: Keep a digital copy of your invoice or receipt for faster and more convenient service requests in the future.

Step 2 of 4

Videos or Photos

Photos and videos help our technicians understand and assess the issue more quickly, allowing for faster troubleshooting and service resolution.

  • Take clear photos or a short video of the unit, if possible.
  • Capture both the entire unit and close-up shots of the affected area.
  • If recording a video, clearly demonstrate the issue and explain what is happening, including any error codes, unusual sounds, leaks, or abnormal operation.

Tip: The clearer and more detailed your photos or videos are, the faster our team can assess the issue and recommend the appropriate service solution.

Step 3 of 4

Describe the Issue With Your Unit

Providing detailed information helps our technicians understand the problem and prepare before contacting you.

Please include:

  • When the issue first started
  • A description of the problem, including any error messages, warning indicators, or unusual behavior
  • Whether the issue happens all the time or intermittently

Tip: The more details you provide, the faster and more accurately we can assist you.

Step 4 of 4

Contact us on Viber

You're all set! Send us a message on Viber and our team will assist you as soon as possible.

  • Tap the button below to start a Viber chat with our support team instantly.
  • Send your invoice, video or photo, and problem description.

Tip: Support Hours: Monday–Saturday, 8:00 AM–5:00 PM

Chat on Viber

repair & service?

Get in touch with our repair and services through facebook Messenger