Frequently Asked Questions
Everything you need to know about your Frigidaire appliances (not final, still from AI)
Orders can be placed directly through our website by adding items to your cart and proceeding to checkout.
We accept major payment methods available on Shopify (credit/debit cards, e-wallets, etc.).
Orders can only be modified or canceled before they are processed. Contact us immediately.
Yes, a confirmation email will be sent after successful checkout.
Yes, we deliver across the Philippines.
No, only standard delivery is available.
- Metro Manila: 1–3 business days
- Luzon: 5–8 business days
- Visayas & Mindanao: 7–25 business days
Tracking details will be sent via email once your order is processed.
The courier may attempt redelivery. Additional fees may apply.
Yes, all items are 100% authentic and brand new.
Yes, all units include instruction manuals.
Yes, all units are suitable for local electrical standards.
Installation may depend on the product. Some units may require third-party installation.
Yes, all products include official warranty coverage.
Warranty duration varies per product. Check product details.
Contact our support team with your order details.
Manufacturing defects and technical issues under normal use.
Returns are accepted under specific conditions (defective or incorrect item).
Buyer shoulders shipping if issue is not due to company error.
Processing times vary depending on payment method.
Report immediately via email with photos and order number.
Contact us immediately for investigation and resolution.
No, but creating an account allows easier tracking.
Email: cyaindustries.online@gmail.com
Standard business hours (can be customized).